DPH WebConnect Remote Access Token FAQs

Department of Public Health (DPH) WebConnect Remote Access Soft Token Frequently Asked Questions (FAQs)

 

About the Service            


  1. What is the DPH WebConnect Remote Access website?
  2. What is Two-Factor-Authentication?
  3. What are the benefits of using the DPH WebConnect Remote Access Soft Token?
  4. What are the support hours for the DPH WebConnect Remote Access Soft Token?

 

Remote Access Token


  1. What is a Remote Access Soft Token?
  2. How do I request a Remote Access Soft Token?
  3. Who is eligible to request a Remote Access Soft Token?
  4. Do I have to pay for the Remote Access Soft Token?
  5. Do I have to pay for the support service?
  6. What if my smartphone enrolled in DUO (software token) is lost, defective or damaged and needs to be associated with a new device?
  7. Can I have more than one Remote Access soft Token?

 

First Time Login (with Soft token)


  1. What should I do when accessing the DPH
  2. WebConnect Remote Access for the first time?
  3. What are the hardware and software requirements?
  4. What is the DPH Active Directory (AD) username?
  5. How do I request a DPH AD account?

 

Login information for existing customers


  1. How do I change my DPH Active Directory (AD) account password?
  2. What if I forget my DPH AD account username and password?
  3. Will my access be locked after multiple unsuccessful login attempts?
  4. How can I unlock my account?

Hardware and Software (System Requirements)


  1. What are the hardware and software requirements?
  2. How do I know if I have Citrix Receiver installed on my computer?
  3. How do I know if I have Symantec Endpoint Protection installed on my computer?
  4. How do I determine my version of Internet Explorer?
  5. What should I do if my Internet Explorer version is older than the recommended one?
  6. How do I get help meeting the hardware and software requirements?

 

Troubleshooting


  1. What happens when my username or password is invalid and receive an error message?
  2. What happens when I am not authorized to sign-in and receive an error message?
  3. What happens when I receive an error message after entering my username and password?
  4. How do I edit a bookmark in Internet Explorer?
  5. How do I turn off “Caps Lock”?
  6. How do I clear the Internet Explorer browser cache?
  7. How do I turn off the pop-up blocker in Internet Explorer?
  8. Whom can I contact if I am unable to find my answer in the FAQs?

Instructions


 

Links